https://docs.unidata.ucar.edu/idv/userguide/index.html

Be sure to check the IDV Frequently Asked Questions (FAQ) and the Known Problems pages of the User's Guide to see if your question can be answered there.

Additional documentation is available on the IDV homepage:

https://www.unidata.ucar.edu/idv/

including:

• Unidata IDV Training Workshop - serves as a tutorial.
• Javadoc for the IDV source code - serves as developer documentation.
• IDV Support e-mail archive - searchable archives of IDV questions answered by the Unidata User Support team. If you run into a problem be sure to search the archives before contactin support directly. You can use keywords from error messages, or key phrases describing what you are trying to do.

"idvusers" is a list for all IDV users. The intended topics of discussion are any matters pertaining to use of the IDV reference application, downloading and running the IDV, data sources and formats for use in the IDV, and sharing of IDV based materials (bundles, educational materials, etc). This list is used by the Unidata Program Center to announce new releases of the IDV.

"idvdevelopers" is a discussion email list for IDV developers who are using IDV source code to build customized or new IDV-based applications. The software developers of the IDV are subscribers to this list and may be able to help with questions about use of the IDV software framework.

You must be subscribed to the list before you can post to it. Subscribe to the email lists at : https://www.unidata.ucar.edu/support/#mailinglist.

Note: there are conditions on accessing or obtaining support.

If you are unable to find the answers to your IDV questions/problems in the references above (especially searching the support e-mail archives if you encounter an error), AND you are a member of a qualified institution outlined above, you can contact Unidata User Support and request help.

There are 3 methods which you can use to contact the Unidata User Support:

1. Fill out the support form available from the Help->Support Request Form... menu. Please include as much information as possible about the problem. (See Below).
2. Fill out the support form available on the Unidata Support page:

   https://www.unidata.ucar.edu/support/requestSupport.jsp

   Please include as much information as possible about the problem. (See Below).

3. If you cannot use the forms above, you can send a message directly to support-idv@unidata.ucar.edu Please use this email address only for IDV related questions.

Please look at the IDV FAQ and the list of Known Problems and search the e-mail archives before reporting a problem. Many times, your question has already been answered in one of those resources. Please read "Reporting Errors to Unidata Support" below before sending in a report.

Check for related error messages in the IDV Console, and include the appropriate error messages in your message to us.

Also include as much information as you can about how you were running the IDV and what happened:

• the version of the IDV that you are using (use the Help->About... menu.)
• how you download and run the IDV (InstallAnywhere, Web Start, or built from source)
• your operating system and version level
• any messages on the console (to see the console, use the Help->Show Console menu.)
• exact data source and parameter choice
• types of display being made and in use
• the sequence of IDV actions and choices that caused the problem
• A bundle file that recreates the problem if the data sources are network accessible (optional, but desirable).

Unidata's Integrated Data Viewer > Overview